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DMCA agent

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Support

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FAQ

Please contact us if you have reason to believe that one of our users has infringed your copyrights or has distributed illegal content via RapidShare.

Obligatory Information

Please note that we will only be able to process reports that have been submitted in accordance with the following guidelines:

  • Please include your name, address and telephone number. We reserve the right to validate these details. Upon request, these details can be forwarded to the customer who you have reported as acting illegally.
  • Please let us know which copyrighted work is affected.
  • If this concerns files with illegal content, please describe the content in two or three sentences.
  • Please provide the exact and complete RapidShare download link to the file.
  • Please provide the address of the website on which the link was published.
  • If multiple RapidShare links are concerned, include all links in your report. Please do not send us any attachments. Include the links as text in your message. (Example: http://rapidshare.com/files/123456/example.jpg).
  • Please make sure that the E-Mail address you are writing from can receive requests for additional information.
  • Please only write to us in German or English.

Our appointed department responsible for receiving notifications of claimed infringement under the United States Digital Millennium Copyright Act is as follows:

Anti-Abuse Team
RapidShare AG
Schochenmühlestrasse 6
6340 Baar
Switzerland

Telephone support: +41 41 748 78 80
Fax: +41 41 748 78 99
E-Mail: abuse@rapidshare.com

Contact Support:

E-Mail:
support@rapidshare.com

Telephone support:
+41 41 748 78 80

Skype Support:
rs_skype_support

Opening hours:
Mon - Fri 8.30 - 12 AM and 1 - 5 PM (CET)

Support languages:
German & English